P3T3R 12th August 2009, 10:31 pm
Got the car back this evening. They said the car is ok and as per their tests it gave 13 with AC and 18 without. I asked for it in writing and this is what I got.
Dear Sir,
This is in regards to your complain about your Alto car bearing reg no GA08E8862 saying that you get 13-14 kms per litre with A/C on and blower speed in second postion and 18KMPL without a/c, we would like to inform you that we have checked your vehicle and done a milege test on your vehicle .As per our test we got 13 kmpl with A/C and 18kmpl without A/C as per the road and traffic conditions at the time of testing,This figure cannot be said as standard milege of the vehicle since milege can vary according to many factors and driving habits and a/c usage.
Also we have checked the fuel system and found no leakages or loss of fuel .Also we tested other vehicles of same model and the milege given was within the same range but all vehicles were driven by same driver and in the same road, but traffic conditions may have varied.
Hence we can say that there is no problem with the vehicle and also we would like to educate you that fuel efficiency of any vehicle is never constant since it depends on the various factors and driving conditions which can vary and so as the milage according ly. Hence we cannot give a standard milage for any vehicle.
We would like to assure you that there is no manufacturing fault at present in your vehicle.
For any suggestions and clarification you can contact the undersigned during any workingday.
This letter is given as per your request.
Thanking You,
Yours Faithfully,
Vishal .Gundap
Works Manager
Chowgule Industries Pvt Ltd
Fatorda. Goa.
The above letter is reproduced exactly with all the spelling mistakes and other errors in punctuation as in the original letter. The works manager is aware of my intention to post this and has no objections to the same.
Some points to be noted.
-I never claimed 18Kmpl without AC. I have never used the car without AC. 18Kmpl was acheived during the milege test conducted in my presence.
-No mention is made of the test with AC where the car returned 10Kmpl.
-No mention of my report of 9.56Kmpl after the O2 sensor change.
-The testing which returned 13 & 18Kmpl respectively was not done in my presence.
As soon as I received the letter I went to the sales section and asked what is the claimed milege of the Alto. I was told 18Kmpl. There was a poster saying 18.1Kmpl under standard test conditions. The sales executive was also aware that there is an ARAI requirement to also post real world milege figures (without & without AC) in normal driving conditions. He admitted that they did not have it.
Both the works manager an the sales executive requested me to use the car for at least 5000Km and if the problem persists, they will look and replacing the AC or other faulty parts.